"Please" and "Thank You"Laura Claridge presents the first authoritative biography of Emily Post, the "mistress of American manners". Claridge recounts Post's personal trials and the enormous influence she exerted on 20th century ideas about manners and ethical behavior. Post's most famous work, Etiquette, was first published in 1922 and is now in its 17th edition.
P.M. Forni, founder of the Johns Hopkins Civility Project (1997-2000), weighs in with The Civility Solution. Forni offers more than 70 modern day examples of rude behavior and describes their trigger points; e.g., anger, fear. The author also delivers solid advice on how we might all change our ways.
